Are your products authentic?

Yes, all our products from Maxylook, Genus, Versum, and UNA are 100% authentic, imported directly from Italy. We guarantee the highest professional salon-grade quality across all our haircare and skincare lines.

Do you offer wholesale?

Yes, we offer exclusive wholesale pricing for salons, professional stylists, and authorized distributors. Please use our contact form or email us at support@italiacosmetics.com with your business details to inquire.

What payment methods do you accept?

Currently, we exclusively offer Cash on Delivery (COD) to ensure a safe and trustworthy shopping experience. You can comfortably pay the courier directly when your order is delivered to your doorstep.

How can I track my order?

Once your order is dispatched, you will receive an SMS and an email with your courier tracking number. You can use this number on the courier's website to monitor your shipment's progress in real time.

How do I know which product is right for my hair?

Our website categorizes products by brand and hair concern. If you need personalized advice, feel free to reach out to our support team via WhatsApp with details about your hair type, and we'll recommend the perfect professional regimen for you.

Delivery Areas & Options

We proudly offer Cash on Delivery (COD) across Pakistan, operating primarily from our main fulfillment center in Lahore. We are committed to providing a seamless and secure shopping experience for all our customers.

Shipping Times

Orders placed before 2:00 PM are processed on the same day. Our estimated delivery times are:

• Within Lahore: 1 - 2 business days.
• Rest of Pakistan: 3 - 5 business days.

Shipping Charges

We charge a standard flat rate for delivery. However, we are delighted to offer Free Delivery on all orders above PKR 5,000.

Order Tracking

Upon dispatch, a tracking link will be shared via email and SMS. Please ensure your contact details are accurate during checkout to receive these updates without delay.

7-Day Satisfaction Guarantee

Your satisfaction is our top priority. We offer a 7-day satisfaction guarantee on all our professional products. If you are not completely satisfied with your purchase, we are here to help.

Return Conditions

We accept returns and exchanges strictly if the product is not damaged, unopened, and in its original pristine packaging. Due to the hygienic nature of cosmetic and haircare products, opened items cannot be accepted for return or exchange unless they arrived damaged or defective.

How to Initiate a Return

To start a return process, please contact our support team at support@italiacosmetics.com or via WhatsApp at 00923379912300 within 7 days of receiving your order. Provide your order number and photographic evidence if the product was damaged during transit.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via bank transfer or mobile wallet within 5-7 business days.

At Italia Cosmetics, we are deeply committed to protecting your privacy and ensuring that your personal data is handled securely and transparently in accordance with modern digital privacy standards.

Information We Collect

When you place an order or create an account, we collect essential information required to fulfill your purchase, including your name, shipping address, email address, and phone number. We do not store sensitive payment information directly on our servers, as all transactions are handled via Cash on Delivery or secure third-party processors.

How We Use Your Data

Your data is used strictly for processing orders, providing customer support, and, if you opt-in, sending you exclusive promotional offers and updates about new products. We never sell or trade your personal information to external marketing agencies.

Data Security

We employ robust security measures to protect your personal information against unauthorized access, alteration, or disclosure. Our website utilizes standard SSL encryption to ensure your browsing experience is secure.

Contact Information

If you have any questions regarding our Privacy Policy or your data, please reach out to us:

• Website: https://italiacosmetics.com/
• Email: support@italiacosmetics.com
• WhatsApp: 00923379912300